Deltech Solutions delivers intelligent, world class field service capabilities with Microsoft Dynamics 365 for Field Service.

Deltech CRM for Field Service powered by Microsoft Field Service for Microsoft Dynamics 365 delivers intelligent, world class field service, including scheduling, mobile and resource optimization while maximizing efficiency and minimizing costs. We help companies move from a costly break-fix model to a proactive and predictive service model. With the inclusion of IoT and machine learning capabilities we are helping companies prepare for the service economy.

Key Benefits:

• Customer First: Increase brand loyalty and advocacy by providing standardized processes, reducing time to site and increasing customer visibility.
• Connected Interactions: Provide your employees and technicians with seamless information, no matter where they are or what device used.
• Empower Organizations: Give choice and flexibility to your customers by providing a reliable, scalable solution with integration options in an adaptive service environment.

Schedule & Dispatch:

Gives the ability to manage individuals, teams and assets with flexible scheduling options to accommodate both customer service representative and dispatcher workflows – with precise appointment scheduling and ensuring the right person with the right resources is scheduled for the job to increase first time fix rates.

Asset Management:

Helps manage, enhance visibility and control customer asset information with the ability to view history and easily update the asset information in the field with pictures, barcodes and other data input methods which over time increases service consistency and decreases costs.

Service Agreements:

Delivers customer information and inventory predictability with the setup of recurring preventative maintenance schedules. Offering the flexible setup of preventative maintenance helps improve customer satisfaction with reliable service.

Inventory Management:

Gives the ability to synchronize inventory, set re-order points and track inventory down to the truck level helping drive efficiency and productivity.

Mobile:

Using native applications gives real time and offline data on-site to technicians, no matter what device they use. Having visibility into customer information at their fingertips and a tool that is highly configurable to your field processes increases technician productivity.

Business Intelligence:

Delivers insight and analytics to provide real time and historical as well as predictive and proactive information. Meet objectives, achieve goals and continue to improve business operations.

Deltech Solutions has configured a FREE Trial of Dynamics 365 Plan 1 Enterprise Edition for you.

This trial invitation includes:

• 25 user licenses Dynamics 365 Plan 1 Enterprise Edition Trial

• Delegated administration